CONTACT US
Our support teams operate by region to provide accurate shipping, inventory, and order assistance. Please select your country and inquiry type below and include your order number where applicable for faster support.
CUSTOMER SUPPORT
If you need support, our team is happy to help.
Just a Call Away:
For any questions, concerns, or help with your order
Call us at 888-345-0777
Live Chat
Got questions? Start a chat using the icon in the right
Hours:
24 Hours a Day - 7 Days a Week
Email support.
Prefer email? Reach out for customer service or product
Most emails are answered within a few hours, though responses may take up to 1 days during peak times.
Frequently Asked Questions
Need help? We've got you.
How fast is shipping?
We ship daily Monday to Friday. Most orders arrive within 2-5 business days.
Note: Items marked as out of stock or pre-order will ship once available.
Note: Items marked as out of stock or pre-order will ship once available.
How much is shipping?
We offer free shipping
Do you offer service discounts?
Yes, we proudly do.
We offer exclusive discounts to military personnel, law enforcement, medics, teachers, and frontline workers as a thank-you for your service.
please contact us and provide a proof of status to obtain your discount code.
We offer exclusive discounts to military personnel, law enforcement, medics, teachers, and frontline workers as a thank-you for your service.
please contact us and provide a proof of status to obtain your discount code.
What is your hours of operations?
We’re here for you 24/7
You can call, live chat, or email us anytime. For urgent inquiries, please call directly.
📞 Phone: 1-888-345-0777
📧 Email: info@trulap.com
All emails and contact form messages are responded to within 24 business hours.
You can call, live chat, or email us anytime. For urgent inquiries, please call directly.
📞 Phone: 1-888-345-0777
📧 Email: info@trulap.com
All emails and contact form messages are responded to within 24 business hours.
Are the dumbbels in kg or Ib?
All Trulap adjustable dumbbells display both kg and lb.
Kilograms are shown on one side, and pounds on the other—for every model.
Kilograms are shown on one side, and pounds on the other—for every model.
Do you offer payment plans?
Yes, we offer flexible payment plans.
Add your items to the cart and head to checkout to view available options based on your region.
Add your items to the cart and head to checkout to view available options based on your region.
What is your warranty policy?
How to be a Trulap affiliate?
Still have questions?
Contact our support team →